Episode 114 - Are you selling cupcakes with no icing?
In today’s episode I share with you a real gap in strategy that I see consistently in the digital space (which I also think is relevant for physical bricks and mortar businesses, too) which is DELIVERING really epic client experiences.
The way I see it, there’s no point in creating a life changing program for your clients and setting up the systems so they can learn from you, if you don’t then create the right energetic conditions for that work to be fully integrated.
This is what we cover in DELIVER, the fifth and final program inside NEON.
It’s where we create:
💥 capacity to hold impeccable space
💥 safety to go deep and truly ‘do the work’
💥 world class client experiences
Because when we deliver a truly elevated experience at every touch point, our clients will want to work with us again and again.
What we’re most proud of at Team JJ is our incredible retention rates.
A whopping 70% of our clients have been in our world for quite a while and many of them ascend into different offers in our product suite - that’s compared to an average industry standard of around 50%.
In fact, there’s research to suggest that gaining a new customer is anywhere from 5 to 25 times more expensive than retaining an existing one
What’s more, increasing your customer retention rates by 5% can actually increase your profits by 25% to 95%!
In this episode I share 3 ways you can improve the delivery of your experiences.
Send me a DM if you want to connect about Neon (or anything) or tag me @jazzejervis_ with your episode takeaways.
Topics discussed and when to find them:
[5:06]: The reason for this episode
[6:05]: Sharing a personal experience and how it relates to the title of this week’s episode
[10:47]: The importance of customer retention
[14:07]: I focused on retention from the start in my network marketing business & how I did it
[17:43]: Why having business values is so important and how it will inform your strategy
[20:28]: The importance of communication within your team
[22:46]: Knowing what you desire as a client, and delivering that in your own experiences
[24:51]: Teaching your clients how to be customers
[33:58]: A short recap of what I spoke about
Links:
Listen to Episode 109 - A behind the scenes look at my new program NEON and how it will change your business and life.
Where to Find Jazze:
Instagram: @jazzejervis_
Facebook: https://www.facebook.com/jazzejervisnwm
Join us in Neon here: https://www.jazzejervis.com.au/neon
Join the conversation on Instagram:
