Episode 214 - The most overlooked revenue building strategy for service providers
There's a study out of Harvard that suggests a 5% increase in customer retention can lead to a 25% to 95% boost in a company’s profits over time. That's huge! And you'll find endless articles backing up the idea that an existing customer is much more likely to buy from you than someone they don't know. Other studies even suggest that acquiring a new customer can cost 5-25 times more than retaining an existing one! And yet… many online service providers have fairly average client retention at best. So what can we do about it? How exactly do we increase retention rates?
In this episode, I cover:
5 ways you can start improving your client retention rates today
The ripple effect your messaging and offers are having on retention
My exact script for a powerful client renewal conversation
Links:
Want a business that creates results without you always needing to be “on”? Check out Constantly Converting here
If you’re a coach or service provider scaling to multiple 6 figures and you’re ready to liberate yourself from the “shoulds” and norms of the online world to build a more sustainable, spacious, entirely YOU-shaped business, check out NEON.
Join me for a 3-day live event to learn how to use your HUMAN DESIGN to build a profitable business model and product suite with offers you love to deliver. (and a business that won’t end up feeling like a 7 figure prison)
Read 'How to use Human Design to find your ideal business model in the online service industry.' Here
Listen to Episode 190 -'Is niche-ing killing your sales'
Get my 3 must-have messaging tips to take your sales copy from ‘sounds good’ to 'ooft! where do I sign?' in less than 60 minutes. (and without having to hire an expensive copywriter) Watch my FREE on-demand Masterclass, Conversion Framework here
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